Wall-Mount Spice Organizer – 4-Grid Smart Storage Box

Where do we ship?

We currently ship across Canada, delivering directly to your doorstep — whether you’re in a major city or a cozy small town.

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🚚 Shipping Times

We offer fast & reliable shipping, with most orders delivered within:
• 3–9 business days across Canada.

Processing time: 1–2 business days after your order is placed.

Note: Some remote areas may require extra delivery time.

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💸 Shipping Cost

We offer free shipping on all orders — no hidden fees, no surprises.

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🔎 Tracking Your Order

Once your order has been processed and shipped, you’ll receive a tracking number via email so you can follow your parcel in real time.

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❗ Delays & Exceptions

While we work hard to meet our delivery estimates, occasional delays may occur due to:
• Carrier disruptions
• High seasonal demand
• Customs inspection (in rare cases)

If your package is significantly delayed, feel free to contact us at sokolov_jr@vk.com and we’ll be happy to assist.

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📬 Wrong Address?

Please double-check your shipping information before completing your order. We are not responsible for packages lost due to incorrect or incomplete addresses.

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📦 Multiple Items

If you order multiple items, they may arrive in separate packages depending on availability and warehouse location.

🔁 Returns & Refunds

At SokolHome.store, customer satisfaction is our top priority.
That said, due to the nature of our products (home-use, hygienic, and personal tools), we kindly ask you to carefully review the product before purchasing.

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📦 Returns Eligibility:

To be eligible for a return:
• The item must be unused, in original packaging, and in the same condition as when received
• Return requests must be made within 7 days of delivery
• A return authorization must be approved by our team before shipping the item back

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🚫 Non-Returnable Items:

To ensure the safety and hygiene of our customers, the following items are non-returnable:
• Kitchen tools and accessories that have been unsealed or used
• Items with visible wear, damage, or stains
• Clearance or discounted items
• Customized or bundled product sets

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💸 Return Shipping Responsibility:
• Return shipping is the customer’s responsibility unless the item was defective or damaged on arrival
• We do not refund original shipping charges
• If the returned item is used, damaged, or missing parts, a restocking fee of 20–50% may apply

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✅ What if my item is damaged?

If your item arrives defective or damaged — no worries!
Just send us clear photos or video within 48 hours, and we’ll arrange a replacement or refund.

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⏳ Processing Time:

Refunds are issued within 5–10 business days after we receive and inspect the returned item.

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📬 To request a return:

Please email our support team at support@sokolhome.store
Include your order number, photos (if needed), and a brief explanation.

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🔒 Summary:

We’re a small Canadian business offering fast shipping and curated quality products — and we kindly ask you to only return items when absolutely necessary 💚

📦 1. Do you ship across Canada?

Yes! We ship anywhere in Canada. If you’re located in a remote area, feel free to contact us first to confirm delivery availability and timing.

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🚚 2. How long does delivery take?

Delivery usually takes 3 to 9 business days across Canada. We work with reliable carriers to ensure fast and secure shipping.

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💳 3. What payment methods do you accept?

We accept the following secure payment options:
• Credit & Debit Cards
• PayPal
All payments are processed via encrypted and secure payment gateways.

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🔄 4. Can I return an item?

Yes! You can request a return within 14 days of receiving your order, as long as the item is unused and in its original packaging. Please contact our support team to begin the return process.

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🧾 5. Are taxes included in the price?

All orders are subject to Canadian sales tax (HST/GST) based on your province at checkout.

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📬 6. How can I track my order?

Once your order is shipped, you’ll receive a tracking number by email. You can track your shipment directly through the carrier’s website or via our tracking page.

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🛠️ 7. What if my item arrives damaged?

If your item is damaged or not as described, please contact us within 48 hours of delivery with photos. We’ll replace it or issue a full refund — your satisfaction is our priority.

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🧺 8. How do I take care of the products?

Care instructions are usually included in the product description. If you’re unsure, feel free to reach out and we’ll be happy to guide you!

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💌 9. How can I contact you?

You can reach us through:
• Email-sokolov_jr@vk.com
• Contact form on our website
• Instagram: @sokolhome.cad